Reference

Terms That Cover How Your Account Works

These terms set out the rules for using your memo188 account — from how deposits via DANA, OVO, and GoPay are handled, to what we expect from you and what you can expect from us.

DANA, OVO, GoPay deposits coveredIndonesia-eligible accounts onlyAccount security obligationsWallet verification stepsApplies on mobile and desktop

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What These Terms Actually Cover

memo188 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening and using a memo188 account, you agree to these terms in full. They apply every time you log in, fund your wallet, or place a bet — regardless of the device you use or which payment method you choose. Your account is personal to

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you. Sharing login credentials or allowing someone else to operate your account on your behalf is not permitted under these terms. When you make a deposit via DANA, OVO, or GoPay, the wallet name on the transaction must match the name registered to your memo188 account.
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Mismatches trigger a manual verification step, which can delay your funds reaching your account balance. Withdrawals follow the same matching rule — we send funds back to the wallet used for the deposit, so keep your wallet details current in your account settings. We reserve the
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right to suspend or close accounts that show signs of misuse, including multiple accounts from the same device or payment source. Any funds in a suspended account will be reviewed according to the process set out in these terms before any payout is issued. These terms
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are updated when platform rules change. We notify you via the contact method registered to your account, so an active email address is required at all times.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

How memo188 Applies These Terms Fairly

We apply these terms consistently across all accounts. Whether you deposit via DANA, OVO, or GoPay, the same wallet-matching and verification rules apply. Our account team reviews disputed cases individually — no automated closure without a manual check first. You can request a copy of the data we hold on your account at any time through the contact channels above.

Wallet Verification

Every withdrawal is cross-checked against the wallet used for deposits. OVO, DANA, and GoPay transactions are matched by registered name before funds are released to your account.

Account Security

We use a two-step login process for account access. If our system detects an unusual login location or device, a verification prompt is sent to your registered contact before access is granted.

Data Retention

We retain your account data for as long as your account is active and for a period after closure as required under the terms. You can request deletion of non-required data by contacting support.

Term Change Process

When these terms are updated, we notify you via the email address on your account before changes take effect. Continued use of your account after the notice date means you accept the updated terms.

TERMS CONTACT

How to Reach Us About These Terms

If any part of these terms is unclear, or you need to dispute a decision made under them, our support team is the right first step. Reach us through any of the channels below. Players in Surabaya and across Indonesia can contact us directly about account eligibility, wallet verification, or a specific term that affects their account.

Team online

Live Chat

Open the chat widget from any page in your account. This is the quickest path for questions about wallet matching, verification steps, or account status under these terms.

Email Support

Send a detailed message to our support email for formal queries about term interpretation, account suspension review, or a written record of your dispute.

Account Help Centre

The Help Centre in your account settings covers common term-related questions on wallet verification, account ownership rules, and how term updates are communicated to you.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering wallet rules, account ownership, and what happens if something goes wrong.

Yes. The same wallet-matching rule applies across all three. The name on your DANA, OVO, or GoPay account must match your registered memo188 account name before a deposit or withdrawal is processed.

The transaction is flagged for manual review. Our team will contact you via your registered email to verify your identity before funds are credited or released. This step cannot be skipped.

No. These terms allow one account per person. Duplicate accounts detected on the same device or linked to the same payment source may be suspended and reviewed before any balance is returned.

We send a notice to the email address registered on your account before any update takes effect. Keep your email address current in your account settings to make sure you receive these notices.

Contact our support team via live chat or email and request a data summary. We will provide the relevant account details held under your registered name within a reasonable timeframe.

We notify you by email with the reason and a review reference. You can respond through our support email to contest the decision. Any balance in the account is held during review, not forfeited automatically.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Cover How Your Account Works

How memo188 Applies These Terms Fairly

Wallet Verification

Account Security

Data Retention

Term Change Process

How to Reach Us About These Terms

Live Chat

Email Support

Account Help Centre

Common Questions About These Terms

01 Do these terms apply to DANA, OVO, and GoPay deposits equally?

02 What happens if my wallet name does not match my account name?

03 Can I have more than one memo188 account?

04 How will I know if the terms have changed?

05 How do I request the data memo188 holds about my account?

06 What is the process if my account is suspended under these terms?

Terms & Conditions

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