Reference

Legal Terms That Govern Your Account

Every account on memo188 operates under a clear set of legal conditions — covering how your account is managed, what data we hold, and how you can reach us if something needs changing.

Account Terms ApplyDANA, OVO, GoPay CoveredIndonesia Eligible RegionsData Handling DisclosedContact Rights Included

Explore the Lobby Read FAQ

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about your account terms, a data request, or a policy concern, our support team handles these directly. You can reach us through live chat, email, or our in-account help desk — each channel is staffed and monitored for policy-related queries, not just technical issues.

Live Chat Use the chat widget inside your account to raise a legal or policy question. Our team routes policy queries to the right department and follows up within the same session where possible.

Email Support Send your written request or data query to our support email. This channel is the right path for formal data deletion requests, account disputes, or written policy clarification you need on record.

Account Help Desk Inside your account settings, the help desk tab connects you to policy documentation and lets you submit a structured request. Wallet-linked queries — DANA, OVO, GoPay — can be raised here too.

What Our Legal Policy Covers

memo188 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Opening an account on memo188 means accepting the terms that govern how we operate. These terms define what you can do, what we can do, and what happens if something goes wrong. Use of the platform is only permitted where local law in Indonesia allows it

1
— we do not override regional restrictions, and eligibility is always subject to your location and applicable law. When you make a deposit via DANA, OVO, or GoPay, the transaction is processed under these same terms. Wallet deposits are matched to your registered account, and any
2
discrepancy in account name versus wallet name may be flagged during verification. Withdrawals follow the same path — your GoPay or OVO account must match your registered profile before funds are released. We reserve the right to update these terms when required. When that happens, continued
3
use of your account constitutes acceptance of the revised version. If you disagree with an update, you may close your account by contacting support. Account termination requests are processed through our live chat or email channel, and your wallet history remains on record as required under
4
applicable data retention rules.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security and Data Practices at memo188

We handle your account data with a straightforward approach: collect what is necessary, retain it as long as required, and protect it with standard encryption at rest and in transit. Your wallet data — whether linked to DANA, OVO, or GoPay — is stored only to match your account identity and process verified transactions. We do not sell your personal data. Requests to access, correct, or delete your data go through support, and we acknowledge them in writing.

Encryption in Transit All data sent between your device and our servers — including account login, wallet linking, and session activity — is encrypted using SSL. This applies across mobile and desktop access equally.

Data Retention Rules We retain account and transaction records for as long as required under applicable law. Once that period ends, data is deleted or anonymised — and you can request a status update through email support.

Cookie Usage Our platform uses session and functional cookies to keep your account active and your wallet preferences saved. You can adjust cookie permissions through your browser settings at any time.

Two Factor Setup Two Factor Setup is available in your account security settings. Enabling it adds a verification step on login — a code sent to your registered number — reducing the risk of unauthorised access to your wallet.

Your Legal and Policy Questions

These are the questions we get most often about account terms, data rights, and policy access. If yours is not here, live chat or email support will give you a direct answer.

The core account terms are the same regardless of which wallet you use. DANA, OVO, and GoPay are all covered under the same transaction policy — only the verification step differs by wallet.

Yes. Send a written data access request to our support email and we will confirm what is held on your account. We respond to these requests in writing and within a reasonable timeframe.

Submit a deletion request through email support or the in-account help desk. We process deletions in line with our retention obligations — some transaction records are kept as required by applicable law.

Wallet identifiers linked to your account — including GoPay — are removed from active use immediately on closure. Retained records follow our data retention schedule and are not used for any other purpose.

Access depends on local law and is available only in eligible regions. We do not override local restrictions. It is your responsibility to check whether use of the platform is permitted in your location.

We notify you through your registered contact detail when material changes are made to our terms. Continuing to use your account after notification means you accept the revised conditions.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoDragon Tower Quick Arena InfoFAQ

Legal Terms That Govern Your Account

How to Reach Us on Policy Matters

Account Security and Data Practices at memo188

Your Legal and Policy Questions

01 Do the legal terms change if I deposit with DANA instead of OVO?

02 Can I request a copy of the data memo188 holds on my account?

03 How do I ask for my account data to be deleted?

04 What happens to my GoPay details when I close my account?

05 Is access to memo188 legal where I am in Indonesia?

06 How will I know if the terms have been updated?

Legal

Related pages

Related pages