Reference

How memo188 Handles Your Personal Information

This Privacy Policy explains what data we collect when you open an account, make deposits via DANA, OVO, or GoPay, and use our platform — and exactly how we protect it. Availability depends on local law and eligible regions in Indonesia.

Account data protectionDANA, OVO, GoPay payment dataCookie and device data clarityYour right to access or delete data

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HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use SSL encryption on all data transfers, including payment flows through DANA, OVO, and GoPay. Your account login is protected by a one-time password sent to your registered mobile number each session. We hold your data only as long as your account is active or as required by applicable law — after which records are deleted or anonymised. Cookie use is limited to session management, security checks, and basic analytics; we do not use third-party advertising cookies to profile you across other sites.

SSL Encryption

Every data transfer — from account login to payment confirmation via DANA, OVO or GoPay — runs through SSL encryption to prevent interception.

OTP Login Verification

Each login session triggers a one-time password to your registered mobile number. If you did not initiate the login, you can lock your account through support immediately.

Data Retention Policy

We keep your account data for as long as your account remains open. Once closed, we retain only what applicable law requires, then delete or anonymise the rest.

Cookie Controls

Cookies on this platform cover session security and basic analytics only. You can review or adjust cookie preferences through the settings panel in your account.

What Information We Collect and Why

memo188 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with memo188, we collect the details you provide during registration — your name, contact information, and any identity verification documents we are required to request. When you fund your account through DANA, OVO, or GoPay, we log transaction references and wallet

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identifiers to match your deposit to your account and to flag any unusual activity. We do not store your full e-wallet PIN or password; those stay with your wallet provider. Your device data — browser type, IP address, and session timestamps — is collected automatically each
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time you access the platform. We use this to detect suspicious logins and keep your account secure. If you access our platform from Surabaya or anywhere else in Indonesia, the same data standards apply regardless of your connection point. We also collect records of your support
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conversations so our team can follow up accurately. All data is used strictly to operate your account, process payments, respond to queries, and meet any legal obligations that apply based on your region. We do not sell your personal data to third parties for marketing purposes.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have questions about how your data is stored, want to request a copy of what we hold, or need to ask us to remove your information, our support team handles these requests directly. Reach us through the channels below and include your registered account email so we can locate your records quickly.

Common Questions About Your Privacy on memo188

Below are the questions we receive most often about data rights, account information and how payment data is handled. If your question is not covered here, reach us through live chat or email from your account.

We collect your name, email address, contact number, and any ID documents needed for account verification. No more than what is required to operate your account securely.

We store transaction reference numbers and wallet identifiers to match deposits to your account. We do not store your e-wallet PIN, password or full account credentials — those stay with your wallet provider.

Yes. Submit a data access request through live chat or our support email with your registered account ID. We will compile and send your data within a reasonable timeframe.

Contact support via live chat or email and request account closure with data deletion. We will remove your personal records except for any data we are legally required to retain based on applicable regulations.

Cookies manage your login session and run basic security checks. We do not use advertising cookies that track you elsewhere. You can adjust cookie preferences inside your account settings panel.

We do not sell your data. We share information only with payment processors like DANA, OVO and GoPay to complete transactions, and with any authority legally entitled to request it in your eligible region.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoLampung Night Spins InfoMemo188 Glossary

How memo188 Handles Your Personal Information

Data Handling, Cookies and Account Security

SSL Encryption

OTP Login Verification

Data Retention Policy

Cookie Controls

How to Reach Us About Your Data

Common Questions About Your Privacy on memo188

01 What personal data does memo188 collect when I register?

02 Does memo188 store my DANA, OVO or GoPay account details?

03 Can I request a copy of the data memo188 holds about me?

04 How do I ask memo188 to delete my personal data?

05 How does memo188 use cookies and can I turn them off?

06 Does memo188 share my data with third parties?

Privacy Policy

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